PLEASE READ THESE TERMS CAREFULLY. THEY APPLY WHEN YOU USE OUR WEBSITE AND BUY FROM DULORA.
1. About These Terms
These terms apply when you use dulora.co.nz and when you buy products from us for delivery within New Zealand. They're provided by Liquidleds Lighting Pty Ltd trading as Dulora, an Australian company, ABN 83 140 262 951 ("Dulora", "we" or "us").
By placing an order, you agree to these terms, together with our Shipping details, Returns Policy, Warranty & Faulty Items page and Privacy Policy.
Trade customers buying through our trade portal at dulora.pro are covered by our separate trade terms and conditions, available on that site.
2. Using Our Website
You're welcome to browse our website and buy our products for your own use. All content on the website, including text, images, videos, product names and the Dulora logo, is owned by us or our licensors. You may not copy, reproduce, republish or commercially use any of it without our written permission.
You agree not to use our website in any unlawful way, or in a way that could damage it or interfere with other people's use of it.
3. Your Account
If you create an account, please keep your login details secure and your information up to date. You're responsible for activity on your account unless it results from our error. We may suspend or close an account if it's used fraudulently or in serious breach of these terms, and we'll tell you why where we reasonably can.
4. Reviews and Submissions
When you post a review, photo or other content on our website, or send it to us, you give us permission to display it on our website and use it in our marketing, without payment. Your content must be genuine, lawful and not offensive. We may remove content that doesn't meet these standards. Any personal information in your content is handled under our Privacy Policy.
5. Product Information
We take care to describe our products accurately. However, colour temperature, brightness, and finish may appear different on screen than in person, and product images are for illustration. Please check product specifications, including base type, voltage and dimmer compatibility, before you order. If you're unsure whether a product is compatible with your fitting or dimmer, contact us before buying.
6. Electrical Safety and Installation
Many lighting products can be installed simply by fitting a bulb into an existing socket. However, under New Zealand's electrical safety regulations, products that need to be hardwired or connected to fixed wiring must be installed by a licensed electrical worker, except where the law specifically allows otherwise. Please always follow the product instructions and safety information.
Faults caused by incorrect installation, or by installation that doesn't comply with electrical regulations, aren't covered by our Express Warranty. This doesn't affect your rights under the Consumer Guarantees Act 1993.
7. Orders
When you place an order, you're making an offer to buy. We'll email you an order confirmation once we've received your order. We accept your order, and a contract is formed when we dispatch your products.
We may decline or cancel an order before dispatch if a product is unavailable, if there's a genuine error in the price or description, or if we reasonably suspect fraud. If this happens, we'll let you know and refund any payment you've made in full.
8. Prices and Payment
Prices are shown in New Zealand dollars. Delivery charges, where they apply, are shown at checkout before you pay. Payment is taken in full when you place your order, using the payment methods offered at checkout. If you use a buy now, pay later service, that provider's terms also apply to your payment arrangement.
Your order is sent from our warehouse in Australia. Depending on the value of your order, New Zealand Customs may charge GST, duty or other fees on delivery. Where these apply, they're payable by you.
If a product is listed at an obviously incorrect price because of a genuine error, we're not required to supply it at that price. We'll contact you before dispatch to let you choose whether to continue at the correct price or cancel for a full refund.
9. Discount Codes, Promotions and Store Credit
Discount codes and promotions are subject to the terms shown with them. Unless stated otherwise, only one discount code can be used per order, and codes can't be exchanged for cash or applied to past orders.
Store credit is added to your Dulora account, doesn't expire, can be used on future orders and can't be exchanged for cash or transferred to another person.
10. Delivery
We'll deliver to the address you give us at checkout. Delivery timeframes shown on our website and at checkout are estimates. Ownership of the products and responsibility for them pass to you on delivery. See our Shipping details for full information.
11. Returns, Warranty and Faulty Items
You can return eligible products for a change of mind within 30 days of delivery, as set out in our Returns Policy. If a product is faulty, damaged or incorrect, see our Warranty & Faulty Items page.
12. Your Rights Under New Zealand Law
Our products come with guarantees under the Consumer Guarantees Act 1993 that can't be excluded. Products must be of acceptable quality, fit for purpose and match their description. If a product has a substantial failure, you can choose a refund or a replacement. For other failures, we'll repair, replace or refund the product within a reasonable time. You may also be entitled to compensation for any reasonably foreseeable loss or damage.
Nothing in these terms, or anywhere else on our website, limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
13. Our Liability
Subject to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we're not responsible for loss or damage that wasn't reasonably foreseeable at the time of your order, or that's caused by your own failure to follow product instructions, installation requirements or these terms.
14. Events Outside Our Control
We're not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, industrial action, carrier disruptions or government restrictions. If an event like this affects your order, we'll let you know, and if we can't fulfil it within a reasonable time, you can cancel for a full refund.
15. Changes to These Terms
We may update these terms from time to time, for example, to reflect changes in the law or our business. The terms that apply to your order are the ones on our website when you placed it. Changes won't apply to orders already placed.
16. Complaints
If you're unhappy with any part of our service, please contact our team, and we'll work with you to put it right. If we can't resolve your complaint, you can contact Consumer Protection for guidance or apply to the Disputes Tribunal.
17. General
If any part of these terms is found to be invalid or unenforceable, the rest of these terms continue to apply. If we don't enforce a right under these terms straight away, we can still enforce it later.
These terms are governed by the laws of New Zealand, and you can bring proceedings in the New Zealand courts or the Disputes Tribunal.
Contact Us
Have a question about these terms? Contact our team or call +64 9 875 7128, Monday to Friday, 10am to 8pm New Zealand time.
Liquidleds Lighting Pty Ltd trading as Dulora
ABN 83 140 262 951