NZ Shipping
We ship to New Zealand from our Sydney warehouse via Australia Post International, DHL E-Commerce and DHL Express.
All prices on dulora.co.nz include GST.
Free Shipping
Free fast shipping on orders over NZ$199 (excludes bulky items such as festoon strings and poles).
For orders under NZ$199, shipping options and costs are displayed on the product page or at checkout based on your address and order size.
Same-Day Dispatch
Orders placed and paid for before 10 AM AEST on a business day are dispatched the same day.
Customs
All prices include GST. Orders under NZ$1,000 are below the customs duty threshold, so there are no additional charges on delivery. Orders over NZ$1,000 are shipped Delivered Duty Paid (DDP), so there are no additional charges on delivery either.
Tracking
All shipments include tracking. We will email your tracking link once your order is dispatched. You can also check your order status on our order tracking page.
Shipment Disruptions
If tracking shows an issue or delay, please contact us. We will request a courier investigation (allow 5 to 8 business days).
If tracking says delivered but you have not received your parcel, notify us within 7 days of the delivery notification so we can act quickly. If you notice the issue later, please still get in touch and we will do our best to help.
Damaged on Arrival
If your parcel or contents arrived damaged in transit, please contact us with photos of the damage, the outer box and your order number. Notify us as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. In most cases we can arrange a replacement without you needing to return the damaged item.
Incorrect or Missing Items
In the unlikely event of an error, we will fix it. If the wrong item was shipped or something is missing, we will re-ship at our expense using the original shipping method. Please notify us within 48 hours of receiving your shipment.
Need Assistance?
For any questions, please visit our Contact Us page, or see quick answers on our Help Centre.